- End to End solution
Welcome To i2c Business Solutions
i2c Business Solutions is a staffing, training and consulting firm with a diversely skilled employee workforce of Portfolio Managers, Project Managers, Software Engineers, Testers, Business and Data Analysts, and domain-specific subject matter experts positioned across the United States and around the world.
At i2c Business Solutions, our goal is to meet expectations of excellence – those of our clients, our employees, our candidates, and those of our community. Our corporate culture is one of loyalty and integrity. These core values are evident in all that we do. We are committed to ensuring that every experience with a representative of our firm will be a positive one.
Staffing Services
CONSULTING & STAFF AUGMENTATION
i2c Business Solution can help you deliver systems fast, without increasing your staff by providing you with the services of highly-skilled IT personnel. Our contractors may be used to offer expertise in a specific area or to supplement your regular staff. i2c Business Solution can provide technology professionals for all skills and levels within your organization…
RIGHT-TO-HIRE & DIRECT PLACEMENT
i2c Business Solution can help you increase your staff by supplying you with qualified candidates for your full-time IT positions. Sometimes our Clients bring on temporary IT personnel with the intention or possibility of converting the individual to a fulltime employee at some point down the road. One of the services i2c Business Solution provides is to supply IT candidates that are interested in contract positions that may lead to fulltime employment with our customers.
Consulting Services
Business Transformation
Business Technology Transformation
Process Optimization & Automation
Customer Experience Optimization
P&L Optimization
Why us?
Our Customers prefer our consulting services for these unique value propositions
- Proven Methodology
- Six Sigma/Lean DNA
Partnership Approach
- Industry Connect/Expertise
- Flexible & Scalable Framework
- Guaranteed Results
Testimonials
Industry Verticals
Marquee Customers
Case Study – Business Transformation IT Staffing
THE CLIENT
A top US IT Contract and Permanent Staffing firm with a rich 12 years heritage, meets the evolving IT services needs of leading Corporations with High Quality Staffing services, Managed Services and Professional Services. It as an offshore team of 100 recruiters operating from India and managing US Client IT resourcing requirement.
Business Challenge
- Fierce Competition
- Change in Customer requirements
- Change in Legal requirements
- Market Volatility
- Low Market to Book ratio
- Low revenues
Solution
- Due diligence of Existing recruitment process
- Reportout the Assessment Findings
- Identification and Presentation of GAPs
- Quantified the findings and recommendations
- Shared recommendations
- Create and Share roadmap
- Shared and discussed Short term and Long term Goals
Our Approach
- Understand the business Challenges from Leadership
- Interviews with management and middle management
- Interviews with Account managers and teams
- Review existing processes
- Review historic data and metrics
- Review Recruitment tracking software/applications
- Share findings, recommendations
- Help Implement the roadmap
Business Impact
- Efficiency and effectiveness improvement – 30%
- Improved market to book ratio – 300%
- Baselined First Time right and improvement – 100%
- Increased New customers with marketing changes
- Revenues increase – 25% (6 month period)
Case Study – Business Transformation for BGC firm
THE CLIENT
A top US Background Check firm with a rich 40+ years heritage, with high quality employment screening and hiring solutions. With 20 offices in nine countries, the team of more than 3,500 employees proudly serves over 50,000 customers around the world, including a quarter of the Fortune 100.
Business Challenge
- Huge backlog of Criminal background Checks
- High spend on vendors due to lack of vision
- Automated volume down by 12%
- High Turn around time for major fixes
- Productivity and efficiency down due to lack of Processes
- 200 temps were hired yearly for volume increase and high TAT
- Less rigor on enhancements
- Issues in Production
Solution
- Defined Framework, Standards & Processes
- Developed vision and translated to each member
- Laid down a Strategy and Goals
- Conceptualized and implemented Automation Roadmap
- Created a dedicated Maintenance & Support teams with SLAs
- Laid down metrics framework to change behavior
- Involved Business early in the game
Our Approach
- Quick Assessment on People, Process and Technology
- Conducted meetings with Business Stakeholders
- Gathered Business Pain areas
- Defined Roles & Responsibilities
- Conducted research on potential Integrations that can be automated
- Segregated & Prioritized high volume impacting and Critical Integrations
Business Impact
- Improved monthly productivity by 600%
- Average backlog reduction by 85%
- Volume of Integrations fixed increased by 400%
- Increased Automation from 8 Million to 16.25 Million checks
- Saved $4M in 3 years
- Avoided hiring 200 Temps thru improved process & Automation
- Average Turnaround Time down from 147 days to < 5 days
- Enhancements development increased by 100%
- Quality improved to 99.3% defect removal efficiency
Case Study – TCOE setup
THE CLIENT
Worlds Second Largest Background check services company head quartered in NY. Aiming to become world #1
With 20 offices in nine countries, the team of more than 3,500 employees serves over 50,000 customers around the world, including a quarter of the Fortune 100. Organization with revenues of more than 1.5 Billion USD.
Business Challenge
- Lack of Quality Vision
- Lack of standard QA processes
- Prolonged execution cycle times
- Tedious & cumbersome manual testing process
- lot of defect leakages and missed deliveries
- Human errors creeping into the testing process
Solution
- Developed vision and translated to each member
- Defined Framework, Standards & Processes
- Conceptualized and implemented TCOE Roadmap
- Establish metrics framework to change behavior
- Implement Best Practices and standards
- Introduce and Implement Test Automation
- Implement Non Functional Testing like Performance, Security etc.
- Continuous improvement activities
Our Approach
- Due diligence of Existing Testing Process
- Identification of GAPs
- Discuss and understand business Challenges from Leadership
- Interviews covering stakeholders and players
- Review As-IS process
- Review historic data and metrics
- Review tools and technologies stack
- Report out the findings and recommendation
- Share the roadmap and help implement it
Business Impact
- 30% cost optimization from productivity improvements
- 30% savings through automation
- Tools consolidation and procured helping in USD 2 millions savings
- 100% on-time delivery of End-to-End Testing
- 0 surprise delivery-Systematic tracking of execution process
- DRE maintained at 99% much above than the industry standard of 95%
- Reduction in total cost of software testing up to 40%
Case Study – IT Support based on ITIL
THE CLIENT
Worlds Second Largest Background check services company head quartered in NY. Aiming to become world #1
With 20 offices in nine countries, the team of more than 3,500 employees serves over 50,000 customers around the world, including a quarter of the Fortune 100. Organization with revenues of more than 1.5 Billion USD.
Business Challenge
- IT Support in Silo with Seven different Helpdesk teams
- different SLAs, IT processes and Abilities
- No respect for Testing organization
- Frequent downtimes
- Person dependent processes
- Dependency on multiple vendors
- Reactive Support
Solution
- Implement one Stop “Centralized IT support” solution
- Consolidation of all It Support and move it to offshore
- IT service management aligned with ITIL framework
- initiated incident, problem, availability and release mgmt. processes
- Established best in class Ticket Management process
- Defined and implemented Backlog Reduction strategy
- SLA Improvement through escalation points and live dashboards
- Implement CSAT, Baseline and Improve Customer satisfaction
Our Approach
- Discuss and understand business Challenges from Leadership
- Interviews covering stakeholders and players
- Due diligence of Existing IT Support system
- Review As-IS process
- Review historic data and metrics
- Review tools and technologies stack
- Identification of GAPs
- Report out the findings and recommendation
- Share the roadmap and help implement it
Business Impact
- Infrastructure consolidation helping savings of 1.5 million USD
- Downtime reduced by 90%
- Reduced MTTR by 89% by isolating priority one issues quickly and resolved them effectively
- Achieved operational efficiencies and aligned services to ITIL
- Improved operational efficiency while providing end-user satisfaction
- Productivity improved by 40%
- Reduce overall IT costs by 30%
- Improved quality of service by 50%
- Improve customer satisfaction by 45%